Multiple delivery options for every order
When you order from us our system will help you select the best delivery for your requirements.
Orders that total under 2kg will usually be delivered by Royal Mail and can take up to 10 working days to arrive if you choose the second class service, which is usually the most cost effective. If you require faster delivery then you can upgrade to either First Class or choose from DPD or UPS courier deliveries.
Orders above 2kg in combined weight will always be delivered by DPD or UPS.
Estimated Delivery Times
Royal Mail 2nd Class – Usually within 3 working days, but sometimes up to 10 working days. Delivery confirmation only, no tracking.
Royal Mail 1st Class – Usually within 1 working day, but sometimes up to 5 working days. Delivery confirmation only, no tracking.
DPD and UPS- Usually next day after despatch, sometimes up to 3 days. Fully tracked service.
International Deliveries
Orders that are being sent overseas will use either Royal Mail or DPD/UPS and all services are fully tracked.
Please note that in some instances deliveries to European addresses may require the recipient to pay inbound tax and import duties on receipt.
If you require additional information about international deliveries, please contact us.
Returns
We accept returns within 14 days of the order date. In order to return products to us they must be in the original condition complete with any packaging. Once a return has been received it will be evaluated to meet those conditions and following that a full refund of the product value will be issued. Please note we cannot accept returns for personalised items unless there has been an error in the personalisation itself. Please make returns to the following address:
Returns Department
GB Trading Group Ltd
Ralmar House
Wrangle Bank
Boston
Lincolnshire
PE22 9DH
